Welcome to the forum @Karen42
This makes me think you may not want to hear what we say but I will try to help where I can
Bright light and especially sunlight will degrade THC. It is recommended for all cannabis to be slow dried in the dark at 60deg f and 60% Rh.
The two have absolutely nothing in common besides the name. 
That can be the result of any number of issues during the grow.
This support forum is separate from the seed shop. Any quality of product issues need to be addressed there.
This is the link to them.