Just wanted to give a heads up to members about ILGM Customer Service. We always have new growers, established, and returning wondering about the policies in place for order mishaps and seed germination guarantee.
My background is customer service with in person interaction. Pure service buys my loyalty.
That being said I have been a Seedsman customer years. Bought my first beans from ILGM recently.
I have been a member a few years and have witnessed speculation and worry.
DONT!!
My first order was light 3 beans. 1 email and a response within 12 hours.
Out of stock. The new stuff from Certified. No problem. They immediatly offered the 3 beans plus 5 more of another strain no questions. Just a solution.
Seedsman has to go away for a while. My loyalty to this FORUM has now gravitated to Corporate also.
In a nutshell. My first experience had an issue. It also had an immediate satisfactory solution.
Dont stress on support folks. It is there just have the same patience with them as we do growing.
I only opened this topic to reach as many as possible.
I hope this will relieve any worries. The bigger ILGM gets the cheaper our beans and grow products will be. We have to place our loyalties somewhere.
Ty if you read this and Grow Well and Happy, Storm. @Olaf.ILGM
HLG is another company that goes above and beyond. I got a light from them a few years ago with a bad driver. All they asked for was the serial number so that they could make a Meanwell warranty claim. I had a new driver on my door step the next day.
My bad on the previous post. It was HLG that replaced the driver and not AC Infinity. Not a dig against AC Infinity in any way. Their products are great and I’m pretty confident that their customer service is equally good.
I edited the erroneous reply.
Customer service is getting better across the board. A lot of choices and service is what gets you the business now for sure. Along with quality product.
Absolutely, with the decriminalization of growing in so many states the competition really ramps up. We all benefit from the competition, as it keeps prices low and quality up. The burple makers will fade away in the next few years. The burples are stuck with a single product. Lighting technology is developing rapidly.
I would rather have good quality control before I receive said product. Like
ILGM One and done and done right. Hear very few complaints about them. Compairing HLG that gets many warranty claims to ILGM just ain’t right.
Have to give HLG props. Lights take a lot of stress.
A lot of new growers believe that a seed is just another ‘widget’ and don’t comprehend that it is a living thing (potentially) and at some point all bets are off on what you’ll get. Standing behind it though makes the difference.
The people store side are top notch. Never had a bad experiencing dealing with them. I’ve made 3 or 4 orders from ilgm and even admitted I may have made mistakes causing germination issued, and they were like "hey here’s a voucher ".
I’m out of growing for a while, but I know my next purchase will be from ilgm. I really would like to try some of their new cultivars they’re working with.
Stay Lit!!!
Gotta disagree a bit. Have been having issues since the new website getting back into my account; not able to log in to this day. Numerous emails (8) back and forth stating they’ll get to it, but nothing so far. That’s 3 months?? I get that I’m only 1 person, would like to order more, but have enough points etc that i don’t want to lose them either.
I would say before the switch absolutely agree, but this has left me a bit disillusioned and searching for other suppliers.
The forum is Absolutely fantastic though, can’t say enough about it.
Have you asked for a totally new account and points replaced on it?
I have never had a problem with ILGM replacing the few seeds that did not start. I would however like to see their 10 for 10 deals to be able to mix and match. I have many great seeds from ILGM nothing wrong with the seeds, but no variety. I don’t like growing the same strain over and over. I would like to see say buy any 10 + 10 with same or lesser value. Just a thought.
Love ILGM but if I had a complaint, that’d be it. At least allow more variety in purchase.
Totally agree 
I love ilgm but i agree with @Ed43758 it would help out alot of people if they would change the 10÷10 deal and be able to get mix and match strains alot of us don’t need that many seeds of one strain happy growing my friend’s
Would agree to an extent. Would like to see double no matter if you buy 3, 5, or 10. Spread the wealth instead one one lucky draw gets one person a big prize. Gotta say that won’t get me to buy more seeds. That is how the other seed bank I use is buy 3 get 3 free buy 5 get 5 free buy 10 het 10 free. Have to admit buy there more often. ILGM has seeds I can’t get there sometimes and I also just like to buy here sometimes. Either way I get the same thing cannabis plants.
If I ever have to use the warranty at Either place much because of poor quality control I’ll change places though.
I like ILGMs deals, but would love to see simply BOGO on any amount or at very least do a buy 10, get 10 of equal or lesser value. I’ll buy there anyway but would be much happier if they did this.
Just filled out a questionaire they sent me. Second question had do we want mix packs. Of course I tagged yes and said same thing in comments.
Big thanks for the S/O @Storm
And I am hearing all of your feedback, we’re definitely working on expanding on our deal offerings, and we’re also now continuously expanding our selection through our breeder drops (so expect a lot more new strains to come in regularly).
Any and all feedback is very much appreciated!!
Also a big thanks from me and the whole ILGM team for being this amazing community. We’re certainly very aware that having a community like this is a huge asset for us!