I recently purchased ten Blue Dreamin’ auto seeds from ILGM. I used the ILGM recommended germination approach, and only five of the seeds popped. I’m really bummed because I was hoping to grow all ten plants to harvest.
Sigh.
I’ve bought a fair amount of seeds from ILGM, and have always been happy. I’ve never asked for a refund or to have seeds replaced. Has anyone gone through that process? If so, how did it go? I know they stand by their genetics, and they have fantastic seeds.
Sorry to hear that. You’ll need to fill out the form on the seed support site. This is the grow support site. Link below
Thank you, @BobbyDigital, much appreciated!!!
To answer your question on how they handle it; I received the wrong seeds once and I contacted them with the seed code that I received. They agreed they were the wrong seeds and immediately sent out the correct seeds. Told me to keep the original seeds they sent.
I have had seeds not germinating before. And Ilgm replaced them without any hassles. 
I’ll jump in here and say that ILGM has always been great about any issues that come up. I once got seeds that were the right strain, but Autoflowers instead of Photoperiods. They replaced right away. Had one batch that about half sprouted and the other half didn’t. Filled out the form, they asked a couple of questions, replaced right away. Their customer service and support is terrific, one of the reasons that I mainly buy from them.
There are other sites that make you take a time stamped picture when you start your germination and time stamped pictures every day after as well as your setup. Then you have to fill out a form, submit your order details and all your pictures, and then they will get back to you in a couple of weeks if they are OK with everything. But if you skip a day picture, they can deny your claim.
Of course, there are other great sites out there, but ILGM customer service is top notch.
Same experience as stated above. I think thats why a lot of folks use ILGM. Customer service is impeccable. I even had some replaced from over a year out as they had asked me to grow them all first.
Way back (9-10 yrs) I had a couple autos that popped, stalled and failed to progress from a couple inches tall. They replaced the seeds even after I said no need to replace. Sent out a 10 pk of both strains. Hard to beat ILGMs customer service in the bean world.
I’ll second that! I just got a seed replacement shipment on this current grow I’ve got going. I don’t worry about a seed or two, nature and all, but I had a run of luck like yours @Blaze_Up_Ahab with some Northern Lights auto seeds from a trio pack. 7 out of 10 never germinated. They replaced them all plus threw in a couple extra because that’s who they are - good people. 
The unfortunate reality is that I do not take pictures of every stage of my grows. If the ILGM policy leans on visual proof, then petitioning for making right on my seeds, which are one step this side of useless, is pointless. I’ve had good experiences with ILGM seeds, but the Blue Dreamin’ seeds I recentl;y purchased are not worth the money I paid.
They’ve never asked me for visual proof. My last issue was last year though.
As far as I know, ILGM works more on a level of trust and respect. They will listen to you and make your order right. Where they might get unhelpful is when someone keeps on taking advantage of the replacement policy. Then they will ask a lot more pointed questions. Otherwise, they just guarantee their stuff and keep their word. But that’s only been what I’ve noticed since I became a member of the forum.
Thank you! I have always had positive experiences with ILGM.
That is fair. The world is full of people who are more than happy to take advantage, so I can see their point.
Thank you, @BobbyDigital. The process was quick and easy. As others have said, ILGM does a SPECTACULAR JOB with customer service. Another reason to keep coming back!
I’m not sure if you’re referring to my post above, but I was saying that there are OTHER sites that require photo proof and timeline documentation, NOT ILGM. That’s one of the reasons that most of us are fans, they don’t require all of that nonsense. It’s why we are fans of the customer service at ILGM, they treat you with respect. I’m sure if you follow the process, they will make it right.
@Darran I already contacted ILGM. They did a WONDERFUL job of addressing the issue, and they did so respectfully.
I’m going into my third year of growing ILGM seeds.. It says much that I’not had an issue with their seeds in the past. It says even more that they made things right without hassle or inconvenience. I’m a die hard fan of ILGM.