anyone else having issues
Have u emailed them?
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Haven’t had to replace very many. When I have it was never an issue. A credit was issued a day or two after I sent an email explaining that the seeds did not germinate, days waited to see if they would and the germinating steps I took.
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I could not find them after not sprouting for a long time on towels i put them in dirt?
yes i did
Have patience. They will make good.
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It’s the weekend, you won’t get a reply until Monday or Tuesday. Question… how long of a tail did the seeds have before planting, and how deep did you plant them?
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I hope that that is not the case i can buy elsewhere if needed
@newlost I got an email from them on a weekend so I also contacted them but got no reply back. I did get a response at the start of the week explaining that they’re a small staff and it might take a moment to reply. maybe that weekend email had been auto sent. but they do help with seeds that dont sprout and help you figure out how to germinate them.
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Relax ilgms has top notch customer service and the only other companies that has their guarantee only replace if you re in europe( except maybe local California seed shops)
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I had seeds not pop and disappear I had 2 emails to ilgm And explianed all now they replaced my full order. 3 strains 5 seeds each
@Deepsix @Dmicmac50 @GrowingIs4Everyone
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yes i did over a week ago
I had issues with seeds, got them replaced and had a few seeds not pop from replacements. Have not contacted them on second batch yet, as I still have a few to try out. They made good the 1st time around so you should be fine, just keep emailing I guess
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I had 4 out of 5 not germinate contacted them They sent me 5 new ones. They were either OG Kush or Jack Herer their customer service is top notch.
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Only had this issue 1 time and they did make right. Took a couple days for a reply but they sent me 5 to replace my 2 that did not germinate so no complaints there with 3 extra free seeds
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Maybe give them another email with abit stronger words in it explaining you have emailed them
Last week and got no reply and ask
Whats going on
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If you received damaged beans? Take a pic of the package.
If it’s a germ problem. Do the the same. Document your problem.
I could tag people to help you but.
Just use a polite email explaining your problem will work.
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I wasnt meaning swearing at all … just a more direct to the point …
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Of course not.
Just use a very polite email. Hopefully with pics? Explain the problem.
Holy shit!! WTF 
Did you go digging for them?
Explain “could not find them” @newlost
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I bought 20 seeds last year started 8 only 5 sprouted. Started the remaining 12 and nothing. Sent an email and they gave me a coupon code for my purchase amount to replace with what i wanted. Should be here Tuesday. ILGM top notch so far.
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