I bought(ordered photos)this year.I received autos .took pictures and emailed them with issues.it helps also taking a pic of seed bag with numbers on it.end result they offered a credit or fill original order.took a few weeks but it all worked out.
2 Likes
If you havent figured it out yet then maybe @ILGM.Support or @ILGM.Sharon can help?
1 Like
Imagine if you had a job and only worked certain days/hours and you sell a product that ships all over the world. Then bam your customer contacts you then insinuates youâre not helping them because itâs not your work day/hours. Then go to claim ( on said supported forum ) you are not helping them because they havenât heard anything ( remember itâs your off days ).
How would you feel? Maybe try having patience instead of thinking the worst or maybe even do some research on the company first. If you had done that then you would have found out that ILGM does in fact replace it just takes time!! Just because your email wasnât answered immediately donât mean jack shit.
4 Likes
Latest update ILGM is shipping me replacement seeds.Thanks everyone for your comments and happy growing not to mention happy smoking.
5 Likes
We always replace nongerm seeds, but as we are a small company, based in Holland, we answer emails as soon as we get to them. This means we are in another time zone, so it can take a little longer. I am glad this issue was resolved.
6 Likes
I rarely see a reply from customer support. Topics created to help growers all the time. But good on ILGM!!
4 Likes
Thank you so much for being a great company to deal with.I will be doing more business here.
2 Likes