I can’t be the only one on here that finds this site impossible to deal with. My seeds all failed, I hate 100 percent grow last time and these new seeds all were duds. Who do I talk to. There is no clear way to tell them your seeds sucked. What do I click on cause I don’t see it.
Customer support or service
What method did you use to germinate your seeds?
@Myfriendis410 this is a moderator i tagged them should be able to help, sorry to hear that u seeds didn’t work, this forum has been a blessing for me and customer service usually responds to email within 24-48 hrs hope this helps
Unfortunately forum moderators cannot help with these kind of issues. They need store employees. Which is fastest resolved through email provided by the store. Which I know who to tag. I just can’t remember the name. As always. Got it. @ILGM.Sharon
Sorry didn’t know that, email. I have before in the past when I ordered my seeds, 1-2 days got back with me good luck, sorry for the confusion
ON the main website you hit Support > then Contact > then fill out a little form with Order # and issues.
They are stellar in Customer Service from my experience, but allow a day or so for a response, not everything is instantaneous and I believe the support team may or may not be US based.
11 Stars on Service, because it goes to 11 - if you’ve ever tried to deal with other seedbanks…
Does that mean it’s louder?
Go here and fill out the form at the bottom.
Sorry to hear you are having problems. I too am having a hard time starting seeds. Last grows were all awsome and this time 3 efforts and 9 seeds all failed but I’m sure it is something I’m missing.
Thanks for your help and kind words about our service, we appreciate it! 
We reply within 24 hours max but usually, we manage to reply within a few hours (apart from the weekends).
Most of us are based in The Netherlands, we got 2 support reps in the USA.
So for everyone that has trouble germinating their seeds, please contact our support team here.
Thank you. I hope you received my message. I think i sent it twice.
I sent an email last week and haven’t received a reply of any sort. I’ve looked extensively for the site you mentioned but can’t find it.
Wow, took 7 yrs for your 1st post 
congrats.
Did ya try here… https://ilgm.com/contact
I did! Left an email but got no reply. None of my seeds have grown and i am a seasoned grower.
@Spiney_norman got any advice for member 
Find the original email that came when you ordered your seeds and hit reply. include a brief message about your problem, Give them at least 24hrs as there is a time difference.
That works well as your original order number is attached that way.
I’m unable to locate that email. However, I gave them my order# in my email to them. I can give if here if necessary.
Wow, i heard that ILGM has a poor germ rate but this is a disaster. Any news?
I have been growing seeds from ILGM for years now and this is the first time i have had difficulty. I think it was a fluke. They are replacing my seeds and i am happy.