How do i contact about replacement seeds

Grow Support Customer Feedback
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can anybody help im trying to contact ilgm about replacement of failed seeds i soaked seeds then transferred to papertowel in a ziplock bag over a heat matt :man_shrugging: i feel im doing it right but had very poor results this is 4th time iv used an for the most part had good success but i cant seem to find an email link or contact form to contact anyone any help would be appreciated

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Welcome to the community

Please fill in the contact form on our website, you can find it here: https://shop.ilovegrowingmarijuana.com/pages/contact

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this image is all i see and i dknt see anywhere to click that takes me to a form sorry an thanks for your help

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This is the email

orders@ilovegrowingmarijuana.com

Keep in mind it is the weekend and they are in Amsterdam so it likely won’t be until Monday before you get a response.

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yer thanks i get that but nothing i click brings up a form is whats getting men​:tired_face: appreciate the help tho guys not sure what i supposed to click :man_shrugging:

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Just copy the email address I posted above and paste it in the “to” in your email. Give them your order number and explain your issue.

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thanks for that mate have forwarded it onto them an recieved a generated email telling me they will respond thanks very much for your help

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Anytime. I have confidence that they get it sorted out for you.

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thanks its been really frustrating this time as far as results germinating, following guidelines to a tee over the years results have been good this time was terrible unfortunately

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Yeah it can really throw off a grow timeline. It sucks but there’s no way to tell if a seed is capable of germinating until it doesn’t. Their guarantee is they’ll replace them if they don’t.

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Bobby, We can also tag @ILGM.Sharon . Great lady who handles the sales and other order issues

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I usually only tag her if there has been no response from emails. Macca was just looking for the contact info.

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yer last time i had a few not pop an were replaced but this time round got less than 50% i just dont wanna be the guy askin for replacements but i cant see what im doing wrong im sure i will hear from them tho thanks again

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I drop mine in a shot glass of RO water with a capful of hydrogen peroxide. Place in a dark, warm place (above 70*) and wait. Usually will have a tail after 24hrs. Others soak in water for 24hrs then transfer to a damp paper towel placed in a ziplock bag. Some drop right into soil/coco/rock wool and let it go au naturel. I’ve always had success with RO and hydrogen peroxide so haven’t ventured beyond that.

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Hi @macca480 ,

Thanks for your email, one of my colleagues will get back to you in a moment!

Thanks for sharing your screenshot. It looks like our contact page hasn’t been working properly the last few days, how frustrating! We are looking into this as we speak.

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