The support ticket alone is pasted below, but this link below has a ton of great info for a new grower, peruse through it when you get some time. Note There is alot on the ticket you wont have answers too, as you are still seedling stage, but best you can so anyone that helps knows what you are working with.
Answer these simple questions the best you can.
If you do not know, or do not use something; Just say so; Or post
NA (non applicable)
-What strain, Seed bank, or bag seed (photo or auto)
-Age of plant
-Method: Soil w/salt, Organic soil, Hydroponics, Aquaponics, KNF
-Vessels: Type and capacity of container (fabric, plastic, etc)
-PH and TDS of Water, Solution, runoff (if Applicable)
-PPM/TDS or EC of nutrient solution if applicable
-Method used to measure PH and TDS
-Indoor or Outdoor if indoor, size of grow space
-Light system List brand and wattage/spectrum
-Actual wattage draw of lights
-Current Light Schedule
-Temps; Day, Night
-Humidity; Day, Night
-Ventilation system; Yes, No, Size
-AC, Humidifier, De-humidifier,
-Co2; Yes, No
If growing Hydro some additional questions:
-DWC? RDWC? Autopots? Ebb and Flow? Other?
-Distance of liquid below net pot (DWC)
-Temperature of reservoir
-TDS of nutrient solution
-Amount of air to solution
Always try to upload a clear picture in white light of any issues you may have to allow the community to assist you.