Ordered HLG 260XL and got the 260

Grow Equipment
21

So what I get out of all that is, HLG has the best customer services because they make Alot* of mistakes :sweat_smile:
It’s cool they hook people up when they mess up, but seems like they mess up alot :man_facepalming:
You made 3 separate purchases and they failed to actually deliver either a working unit or what you actually paid for all 3 times :flushed:

I’ve got over $12k in equipment none is HLG.
(Other then I got a trash tent that they sold for a short time)

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And its poorly made, probably why they didn’t make them long.

But out of all the lights and other equipment, I’ve never had to contact any manufacturers customer service once.

I work in sales and distribution and if a customer ever got 3 separate wrong orders we’d be haveing a team meeting at minimum if someone didn’t get fired :sweat_smile:

So many say HLG has awsome customer service, and thats great…
But I can’t help but wonder “why everyone knows this” :thinking: why are so many having to call customer service in the first place :man_shrugging:

2 Likes
22

How did your experience work out?
Did they hook you up?

2 Likes
23

It wasnt HLGs fault, they corrected the distributors error. The 260 i purchased, i broke the tab when setting it up. They fixed my error.

I buy through growlightdepotdotcom because of payment flexibility with zero interest.

1 Like
24

HLG is top of the line in quality/service very hard to beat✌🏻

25

I’ve been here for 4 years and have never heard a single complaint about HLG customer service.

I’ve had one problem product, and HLG shipped me a replacement for next-day delivery.

2 Likes
26

They sent me brand new one with label to return the old, asked to add something that cost 2$ and honestly i was surprised it wasn’t added. Was disappointing but the lights are so damn good