Ive purchased and grown a few auto flower’s from ilgm with pretty good success in the past, or at least 35/40% success in germination… Gg4, Skywalker, Bruce banner, black widow, however this last go I decided to try Apple fritter auto and NOT 1 SEED sprouted… Fair enough, but I understood that ilgm guaranteed there product. I have tried contacting them 3 different times now and have been ignored…can ANYONE please help me with the next step, I’ve followed procedured by the book but can’t get any customer support…
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Sorry to hear you’re having issues. Did you use link below?
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Sorry to hear about your troubles.
In no way am i speaking on behalf of ILGM, BUT i have never experienced the kind of customer service that ILGM provides ANYWHERE else. Sometimes they get a bit backed up but i have no doubt they will be in touch.
Top teir customer support/service 
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I did, have tried everything on list to get germination, wet papper towl, glass with warm water, then finally straight peet pellets …then filled out 4 customer support forms…still no response…I’m beyond frustrated and noticed address has changed on ilgm, from California address to Florida and the company name on the bill in past has now changed…I’m beyond frustrated and panicked at this point
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Has someone responded to your messages yet? My apologies for not checking back sooner.
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Yes…thanks for checking in
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Sorry to hear of your issues. I have to say I’ve bought 3 different strains from ILGM. Out of those 3 I had 2 strains where some seeds didn’t germinate. Upon contacting them they made contact with me several times to make sure the service I received was satisfactory. They replaced my failed seeds without question. They took me at my word. In a day or so they emailed me to inform me the replacements had shipped a couple days later I received them actually faster than when I first purchased them.
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