Here are the germination instructions
Follow these steps and if the seeds don’t germinate then you can get new seeds. Water for germination doesn’t need to be pH’d to meet the requirements of the guarantee.
If they don’t germinate, reply back to the email confirming your order and they will help you resolve the issues.
It also appears that the germination guide posted on the site right now is different from the one I used initially. @Leyank86