# White Widow CBD Fem **URL:** \ **Category:** Customer Feedback\ **Created:** [May 19, 2021, 3:13pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710 "2021-05-19T15:13:00Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![jenniferny](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/jenniferny/32/569861_2.png) [@jenniferny](https://ilgmforum.com/u/jenniferny)\ **Post date:** [May 19, 2021, 3:13pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/1 "2021-05-19T15:13:00Z")
\*_ **Seed Germination/ILGM Support problems.** _ After more than three weeks soaking the seeds, only 4 of 10 have germinated. One is a very healthy seedling. Two are still alive, but not nearly as healthy. One is still alive, and I’m hoping that it will survive and NOT die. I used water filtered by my Berkey Water Filter and Fox Farms Potting Soil when the seedlings were transplanted. The 4" seedling containers have water drain holes. I have sent TWO requests for seeds replacement to ILGM. BOTH requests have been ignored. When both requests were ignored, I tried writing a review to get the attention of ILGM to get my seeds replaced. ILGM did NOT publish my review!!! I am at my wits end. I do not want to have to file a charge-back with my credit card company, but at this point do not see another alternative. Anyone else have a problem with seed germination/seed replacement support from ILGM?? ---
**Author:** ![BobbyDigital](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/bobbydigital/32/1220557_2.png) [@BobbyDigital](https://ilgmforum.com/u/BobbyDigital)\ **Post date:** [May 19, 2021, 3:15pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/2 "2021-05-19T15:15:57Z")
I’m going to tag @ILGM.Sharon to see if she can get you sorted out. I have had emails from them end up in my junk folder so make sure to check there also. Is this the email you’re contacting them at? [orders@ilovegrowingmarijuana.com](mailto:orders@ilovegrowingmarijuana.com) ---
**Author:** ![jenniferny](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/jenniferny/32/569861_2.png) [@jenniferny](https://ilgmforum.com/u/jenniferny)\ **Post date:** [May 19, 2021, 3:18pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/3 "2021-05-19T15:18:45Z")
Bobbydigital, thank you for your fast reply!! I do check and clear my spam/junk folder daily. I hope that what you did will get me some help. ---
**Author:** ![BobbyDigital](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/bobbydigital/32/1220557_2.png) [@BobbyDigital](https://ilgmforum.com/u/BobbyDigital)\ **Post date:** [May 19, 2021, 3:24pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/4 "2021-05-19T15:24:21Z")
Stacy is excellent at getting things sorted out. They are on the other side of the pond so she may not be around until tomorrow being it’s almost 6pm there. ---
**Author:** ![jenniferny](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/jenniferny/32/569861_2.png) [@jenniferny](https://ilgmforum.com/u/jenniferny)\ **Post date:** [May 19, 2021, 3:33pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/5 "2021-05-19T15:33:35Z")
Bobbydigital, here is how I sent my TWO requests. At this web address: > **[How to Germinate Cannabis Seeds for Beginners](https://ilgm.com/resources/guides/how-to-germinate-cannabis-seeds)** > > Learn marijuana seed germination easily with our step by step guides for germinating weed seeds in soil, water, tissue, rockwool, & more! # How To Germinate Marijuana Seeds " Germination begins the life of your plant, so it is essential to understand precisely how to do it. There are many methods for germinating marijuana seeds – some more successful than others. This guide will discuss the many ways to germinate your seeds as well as some strategies for ensuring you get the best results possible. But if even the right methods fail I stand by my seeds and [replace non-germinated seeds](https://ilgm.com/pages/support/?_ga=2.200391150.1913005374.1621435260-518824164.1621435260) for free." When I click on the link today, which worked TWICE before and is the link that I used to send both previous messages, I now get the message: " Sorry, this page does not exist Now where did I put it?" > **[ILGM Support Center | Help, FAQs & Customer Service](https://ilgm.com/support?_ga=2.200391150.1913005374.1621435260-518824164.1621435260)** > > Get help fast at the ILGM Support Center. Browse FAQs, guarantees, and policies, or connect with our trusted customer service team anytime. ---
**Author:** ![BobbyDigital](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/bobbydigital/32/1220557_2.png) [@BobbyDigital](https://ilgmforum.com/u/BobbyDigital)\ **Post date:** [May 19, 2021, 3:38pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/6 "2021-05-19T15:38:18Z")
Yeah I’m seeing that too. Best way to contact them regarding seed and order issues is the email I posted above. ---
**Author:** ![jenniferny](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/jenniferny/32/569861_2.png) [@jenniferny](https://ilgmforum.com/u/jenniferny)\ **Post date:** [May 19, 2021, 3:39pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/7 "2021-05-19T15:39:03Z")
Bobbydigital, Tomorrow is just fine, I JUST WANT SOME HELP!!! ---
**Author:** ![BobbyDigital](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/bobbydigital/32/1220557_2.png) [@BobbyDigital](https://ilgmforum.com/u/BobbyDigital)\ **Post date:** [May 19, 2021, 3:40pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/8 "2021-05-19T15:40:07Z")
I’m confident Stacy will get you sorted out. ---
**Author:** ![jenniferny](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/jenniferny/32/569861_2.png) [@jenniferny](https://ilgmforum.com/u/jenniferny)\ **Post date:** [May 19, 2021, 3:43pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/9 "2021-05-19T15:43:49Z")
Bobbydigital, Thanks! I wish that I had used that email, but I thought that I was following proper procedure by using the seed replacement link in the germination guide!! ---
**Author:** ![jenniferny](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/jenniferny/32/569861_2.png) [@jenniferny](https://ilgmforum.com/u/jenniferny)\ **Post date:** [May 19, 2021, 3:52pm UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/10 "2021-05-19T15:52:26Z")
Bobbydigital, Thanks! I wish that I had used that email, but I thought that I was following proper procedure by using the seed replacement link in the germination guide!! I have been dealing with severe chronic pain for over 20 years from an auto Accident. When NY legalized Marijuana, I had been looking at ILGM for a while to order seeds from for a while. I IMMEDIATELY ordered 10 White Widow CBD Fem Seeds to grow outdoors this summer and 10 White Widow CBD Autoflower seeds to grow indoors this coming winter. I have been looking at seeds for next year, and trying to decide which strains to try, but now I am VERY hesitant to order from ILGM ever again because of their complete lack of support!! We’ll see what happens. Thanks again! ---
**Author:** ![ILGM.Sharon](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/ilgm.sharon/32/1131381_2.png) [@ILGM.Sharon](https://ilgmforum.com/u/ILGM.Sharon)\ **Post date:** [May 20, 2021, 6:42am UTC](https://ilgmforum.com/t/white-widow-cbd-fem/67710/11 "2021-05-20T06:42:32Z")
Hey @jenniferny I’m sorry to hear you have trouble getting in touch with our support team. Thanks for pointing out the link that doesn’t work, I will get that sorted! You can get in touch with our support team by filling in this form: [Contact ILGM - We'd Love to Hear From You!](https://www.ilovegrowingmarijuana.com/contact-us/) I’m not sure if you did this, I see the last email correspondence is from last year. For now, I will reach out to you by email to help you out asap!