# So far, unsatisfied first-time customer, hoping for support **URL:** \ **Category:** Grow Support\ **Created:** [June 27, 2022, 1:15pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356 "2022-06-27T13:15:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Billyhill](https://avatars.discourse-cdn.com/v4/letter/b/90db22/32.png) [@Billyhill](https://ilgmforum.com/u/Billyhill)\ **Post date:** [June 27, 2022, 1:15pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/1 "2022-06-27T13:15:05Z")
I am waiting to hear back from ILGM. I really don’t like that you can only email and hope for a reply. So far, since I emailed support I HAVE received two automated emails offering to sell me seeds - but, no one addressing the issue of the $387 worth of seeds I purchased that only 4 germinated and they laid down within a week. So far, Very unsatisfied first-time customer. I have now ordered seeds from another company in hopes of salvaging my season. I still have a little hope that these folks might make things right, by way of refund or replacement with $387 worth of seeds AND the free seeds I earned with the order, which did not even germinate. ---
**Author:** ![beachglass](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/beachglass/32/683364_2.png) [@beachglass](https://ilgmforum.com/u/beachglass)\ **Post date:** [June 27, 2022, 1:18pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/2 "2022-06-27T13:18:18Z")
How have you germinated the seeds? What kind of set up? ![3o6Zt0BRSyVgni5skw](https://global.discourse-cdn.com/growingmarijuana/original/4X/3/1/9/319b8906fb00988901d8536b615652349a8f0d7c.gif) ---
**Author:** ![beachglass](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/beachglass/32/683364_2.png) [@beachglass](https://ilgmforum.com/u/beachglass)\ **Post date:** [June 27, 2022, 1:19pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/3 "2022-06-27T13:19:32Z")
They are located in Amsterdam and not there on weekends. You should hear something today. The customer service is great. ---
**Author:** ![Dave101](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/dave101/32/398878_2.png) [@Dave101](https://ilgmforum.com/u/Dave101)\ **Post date:** [June 28, 2022, 10:16am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/4 "2022-06-28T10:16:46Z")
> [@Billyhill](#): > > $387 worth of seeds I purchased that only 4 germinated and they laid down within a week. Sound like operator error to me. No offence dude, but we can’t always blame the seeds. Give it time they’ll get back to you soon. ---
**Author:** ![Docnraq](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/docnraq/32/1206410_2.png) [@Docnraq](https://ilgmforum.com/u/Docnraq)\ **Post date:** [June 28, 2022, 11:15am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/5 "2022-06-28T11:15:15Z")
I have only had 1 non germ from ilgm. If your seedlings are laying down, thats not a germ problem. Germination is seed sprouting. Viability after sprout is on grower. ---
**Author:** ![pptrsha1](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/pptrsha1/32/387191_2.png) [@pptrsha1](https://ilgmforum.com/u/pptrsha1)\ **Post date:** [June 28, 2022, 11:38am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/6 "2022-06-28T11:38:59Z")
they will make it right. this is a first class set up. they helped me every time i had a problem. good luck happy growing! ---
**Author:** ![Billyhill](https://avatars.discourse-cdn.com/v4/letter/b/90db22/32.png) [@Billyhill](https://ilgmforum.com/u/Billyhill)\ **Post date:** [June 28, 2022, 4:02pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/7 "2022-06-28T16:02:33Z")
Ya know what they say about assuming. First time it has ever happened in over 15 years of putting seeds down. Thanks for your two cents, though. Very helpful. ---
**Author:** ![Myfriendis410](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/myfriendis410/32/556067_2.png) [@Myfriendis410](https://ilgmforum.com/u/Myfriendis410)\ **Post date:** [June 28, 2022, 4:40pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/8 "2022-06-28T16:40:28Z")
> [@Billyhill](#): > > Ya know what they say about assuming ILGM is the number one seed shop currently and much of that is their customer service. Be patient and they’ll make it right. FYI this forum has nothing to do with the seed shop so best to deal through the email support. It would be good to hear how you germinated your seeds… ---
**Author:** ![MrPeat](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@MrPeat](https://ilgmforum.com/u/MrPeat)\ **Post date:** [June 28, 2022, 5:41pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/10 "2022-06-28T17:41:06Z")
@Myfriendis410 I was going to post but I can see how it will be taken. Not worth it to me. ---
**Author:** ![Paliku](https://avatars.discourse-cdn.com/v4/letter/p/5e9695/32.png) [@Paliku](https://ilgmforum.com/u/Paliku)\ **Post date:** [June 28, 2022, 9:02pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/11 "2022-06-28T21:02:12Z")
I’ve been buying from ILGM for a long time and have been very successful. It’s can’t be the seeds or even ILGM’s fault, there are a lot of successful growers on this forum. You can either let us help you or move on to another company. Since this is your first time, I would let us help you figure out where it may have gone wrong. Don’t be offended, the folks are very supportive, we are not apologist for ILGM we have been fortunate enough to become very successful growers with this company. WE are not trying to be RIGHT, we are trying to get it RIGHT… ---
**Author:** ![Myfriendis410](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/myfriendis410/32/556067_2.png) [@Myfriendis410](https://ilgmforum.com/u/Myfriendis410)\ **Post date:** [June 28, 2022, 9:42pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/12 "2022-06-28T21:42:26Z")
Bad seeds happen with any supplier but ILGM wants to know so improvements to the product line can be made. ---
**Author:** ![Woodrow](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/woodrow/32/450412_2.png) [@Woodrow](https://ilgmforum.com/u/Woodrow)\ **Post date:** [June 28, 2022, 11:20pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/13 "2022-06-28T23:20:03Z")
Maybe I’m lucky so far, I’ve had 100% germ rate on all my seeds from ILGM. I have had issues with the genes in some but oh well. My advice is “hopefully you have pics” email customer support with pics of the seeds in question ---
**Author:** ![Daggy\_2.0](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@Daggy\_2.0](https://ilgmforum.com/u/Daggy_2.0)\ **Post date:** [June 28, 2022, 11:29pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/14 "2022-06-28T23:29:50Z")
Wtf operator error ? Where did u pull that out from? ---
**Author:** ![Daggy\_2.0](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@Daggy\_2.0](https://ilgmforum.com/u/Daggy_2.0)\ **Post date:** [June 28, 2022, 11:33pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/15 "2022-06-28T23:33:07Z")
Bro coffeeshopseeds is great 😍 iv gone in with 4 other people from nz and last few orders totalled $4k nz dollers and every one so far has germinated and U get heaps of free seeds and they send where ILGM refuse to Seeds i got from ILGM all But a few didnt germ but they offered a refund so im not Knocking ILGM ---
**Author:** ![Dave101](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/dave101/32/398878_2.png) [@Dave101](https://ilgmforum.com/u/Dave101)\ **Post date:** [June 28, 2022, 11:56pm UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/16 "2022-06-28T23:56:22Z")
Just the first thing that came to mind at 6 this morning 😂 😂 😂 ---
**Author:** ![VirginiaGrowBoy](https://sea2.discourse-cdn.com/growingmarijuana/user_avatar/ilgmforum.com/virginiagrowboy/32/642689_2.png) [@VirginiaGrowBoy](https://ilgmforum.com/u/VirginiaGrowBoy)\ **Post date:** [June 29, 2022, 2:01am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/17 "2022-06-29T02:01:37Z")
I’ve had no problems with germination. ---
**Author:** ![Daggy\_2.0](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@Daggy\_2.0](https://ilgmforum.com/u/Daggy_2.0)\ **Post date:** [June 29, 2022, 3:57am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/20 "2022-06-29T03:57:21Z")
Well this was over 3 orders with 4 other people as stated which all got thru easy as none got taken … im on a nz page were people Get there seeds from seedmans, seedcity And everyone says they have had no issue … in fact someone from the states sent some seeds to a mate and wrote on the package “seeds” Guess what it got thru … Iv had seeds from Weedseedexpress get thru twice easy as And the people i have gone in with have done orders b4 me and no issues at all … ---
**Author:** ![Daggy\_2.0](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@Daggy\_2.0](https://ilgmforum.com/u/Daggy_2.0)\ **Post date:** [June 29, 2022, 5:02am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/22 "2022-06-29T05:02:22Z")
Im not playing my c$ck is bigger then yours as I dont Want to embarrass you Did i state seedsman was top notch somewhere or are you putting words in my mouth … the smoke is still fire🔥 What im stating many other seed Banks are easyly getting there seeds in cause they use abit of stealth … not just in a bubblewrap and a plastic bag … Like i said i wasnt dissing ILGM i currently Have a gg seed of theirs growing as thats the misses fav genetics We doing a seed order thru seedcity tonight another $1k where if ILGM did proper steath this money could of gone to them And seeds are getting Into aussie i know this as a fact And i just said “seeds” ---
**Author:** ![Daggy\_2.0](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@Daggy\_2.0](https://ilgmforum.com/u/Daggy_2.0)\ **Post date:** [June 29, 2022, 5:03am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/23 "2022-06-29T05:03:53Z")
And that would be gutting losing all those top notch genetics you had ---
**Author:** ![Daggy\_2.0](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@Daggy\_2.0](https://ilgmforum.com/u/Daggy_2.0)\ **Post date:** [June 29, 2022, 5:27am UTC](https://ilgmforum.com/t/so-far-unsatisfied-first-time-customer-hoping-for-support/89356/25 "2022-06-29T05:27:53Z")
Yes it was … go look at the threads and date and time