Get Support tab?

Members Lounge Off Topic
41

Stupid button. Cursing out load.

“Hello support, how do I get rid of the Support Button”? Thanks.

3 Likes
42

Just stays at bottom of my phone. Will be helpful when people come here that have had problems with seeds. I assume it directs them to the seed site.
Hope the floating and blocking of buttons clears up for others.
Thanks Mods.

1 Like
43

Press the icon with 3 lines. It will maximize your chat window without the support icon.

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45

Hi all,

I think I managed to resolve the issue you were seeing.

Some of you guessed it correctly already, we’re testing some new contact options for our store. We want to make it easier for people to get in touch and get the correct support for their request. The little chat widget you’ve been seeing should achieve that.

Now, of course this should only be visible on our store domain. The bottom left corner is empty there and the widget shouldn’t get in the way. I accidentally made it live on all our domains and I do see how annoying it can get when it overlaps with one of the most important buttons on the forum. :sweat_smile:

I do apologize for the inconvenience! Please let me know if the issue’s still there. Perhaps you need a (cache)refresh to get it to disappear on your end too.

Mitch

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46

Thanks for your help, @Mitch.ILGM.

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47

Thanks Mitch

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48

Thanks for taking care of this @Mitch.ILGM and for the honest and detailed description of the problem/solution.

2 Likes